Last updated: September 2026
Ye ek template hai. Bracket mein likhe terms ko apni actual refund window aur process se replace karein, aur publish karne se pehle isko applicable Indian consumer law ke hisaab se confirm karwayein — digital-product refund rules physical goods se different hote hain.
Ebook aur live video course electronically deliver hone wale digital products hain. Kyunki payment verify hote hi ebook turant download ke liye available ho jaati hai, refund requests ko case-by-case dekha jaata hai, na ki file access hone ke baad automatically offer kiya jaata hai.
Agar aapke account se amount cut ho gaya lekin hamare system mein aapka order successfully paid nahi dikhta, to ye Cashfree Payments dwara aapke original payment method mein automatically refund ho jaayega, generally [X–X business days] mein, bina aapki taraf se kisi action ke.
Agar aapko lagta hai ki aap refund ke hakdaar hain — jaise ki koi genuine technical issue aapko purchase access karne se rok raha tha — to purchase ke [X days] ke andar humein [aapka support email] par ya WhatsApp ke through apne order ID ke saath contact karein. Hum review karke [X business days] mein reply denge.
Live video course add-on ke liye refund eligibility is baat par decide hoti hai ki sessions shuru ya access ho chuke hain ya nahi. [Apni specific policy batayein — jaise pehle session se pehle full refund, uske baad prorated.]
Approved refunds Cashfree Payments ke through aapke original payment method mein issue kiye jaate hain. Processing time aapke bank ya payment provider par depend karta hai.